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Refund policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on IT Learning Academy, you agree to our Privacy Policy, Terms of Use and refund policy

Our refund policy is as follows:

For Self Placed Learning:

Raise refund requests within 7 days of purchase of course. Money-back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.

For Instructor Led Training:

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money-back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money-back guarantee will be void.
If you raise a refund request after 7 days but within 30 days of purchasing the course, you will receive 75% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course.

Refund request can be initiated in two ways

  • From my orders’ section, by clicking on “Initiate Refund” against a specific item of an order. This will work when the item quantity is one.
  • In case the item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refund of the duplicate payment made by the participant will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Note: All refunds will be processed within 10 working days after the refund request is approved by IT Learning Academy.

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